Refund Policy

If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid. Items must be unused and unworn in order to be accepted for a refund. We will issue you a refund to the original form of payment once your return has been received and inspected.

Please note that returns on sale items purchases are subject to a restocking fee of $7.99 per order which will be deducted from your refund amount.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

At this time, can only accept returns purchased through our website. All purchases made through an ara retailer should be returned to their original place of purchase.

Returns should be shipped within 30 days of the original shipment with the receipt from your purchase. We can only issue refunds to the original form of payment used for your purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All returns must be shipped using the return label provided in the box with your original order. If a return label was not included with your order or has been misplaced, please contact us for assistance.

Please contact us regarding any questions, returns or exchanges:
phone: 877-272-7463 (ask for ara Shop Department)
Mon-Fri: 9am-5pm EST
We are closed Sat and Sun.

Returns should be sent to:
ara shoes
Attn: Returns Department
701 Canton Street
Suite 109/110
Ogdensburg, NY 13669