Refund Policy

If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

At this time, can only accept returns purchased through our website. All purchases made through an ara retailer should be returned to their original place of purchase.

Returns should be shipped within 60 days of the original shipment with the receipt from your purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All returns must be shipped using the return label provided by us at the time of the return request.

Please contact us regarding any questions, returns or exchanges:
phone: 877-272-7463 (ask for ara Shop Department)
Mon-Fri: 9am-5pm EST
We are closed Sat and Sun.

Returns should be sent to:
ara shoes
Attn: Returns Department
701 Canton Street
Suite 109/110
Ogdensburg, NY 13669